Terms of Service

1. Acceptance of Terms

By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Quail Lakes Community Counselling.

We reserve the right to modify these Terms at any time. Your continued use of the Site following any changes indicates your acceptance of the modified Terms.

2. Description of Services

Quail Lakes Community Counselling provides mental health counseling and therapy services. Through our Site, you may:

• Learn about our practice, therapists, and services
• Schedule appointments through our third-party booking system (SimplePractice)
• Register for group therapy sessions
• Subscribe to our newsletter and updates
• Access educational blog content and resources
• Use our AI-powered chatbot for general information
• Complete our therapist matching questionnaire

Please note: The Site itself does not provide therapy or medical services. Therapy services are provided in-person or through our secure telehealth platform by licensed mental health professionals.

3. Eligibility

To use our Site and services, you must:

• Be at least 18 years of age, or have parental/guardian consent if you are a minor
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using our services under applicable law

4. User Accounts

Some features of our Site may require you to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we believe may compromise the security of our Site or other users.

5. Acceptable Use

You agree to use our Site only for lawful purposes. You may not:

• Use the Site in any way that violates applicable laws or regulations
• Impersonate any person or entity, or misrepresent your affiliation
• Interfere with or disrupt the Site or servers connected to the Site
• Attempt to gain unauthorized access to any part of the Site
• Use automated systems (bots, scrapers) to access the Site without permission
• Transmit any viruses, malware, or other harmful code
• Harass, abuse, or harm other users or our staff
• Use the Site for any commercial purpose without our written consent

6. Group Therapy Sessions

When you register for a group therapy session through our Site, you agree to:

• Provide accurate registration information
• Attend sessions you have registered for, or cancel in advance if unable to attend
• Maintain confidentiality regarding other group members and what is shared in sessions
• Treat other participants, facilitators, and staff with respect
• Follow any additional guidelines provided by the session facilitator

Cancellation Policy

If you need to cancel your registration for a group session, please do so as early as possible through your account or by contacting us directly. This allows others on the waitlist to attend. Repeated no-shows may affect your ability to register for future sessions.

Session Conduct

We reserve the right to remove any participant from a group session who engages in disruptive, disrespectful, or harmful behavior. Our facilitators have the authority to establish and enforce ground rules for a safe and supportive group environment.

7. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, audio clips, video, and software, is the property of Quail Lakes Community Counselling or its content suppliers and is protected by copyright and other intellectual property laws.

You may access and use the Site for personal, non-commercial purposes only. You may not:

• Reproduce, distribute, or publicly display any content without our written permission
• Modify or create derivative works based on our content
• Use our trademarks, logos, or branding without authorization
• Remove any copyright or proprietary notices from our materials

8. Disclaimers

No Medical Advice

The content on this Site, including our blog, chatbot responses, and educational materials, is provided for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Never disregard professional medical advice or delay seeking it because of something you have read on this Site.

No Emergency Services

AI Chatbot Limitations

Our chatbot is an AI-powered tool designed to provide general information about our practice and services. It is not a licensed therapist and cannot provide therapy, diagnose conditions, or replace professional mental health care. Responses generated by the chatbot should not be relied upon as professional advice.

"As Is" Basis

THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, QUAIL LAKES COMMUNITY COUNSELLING AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SITE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US, IF ANY, IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless Quail Lakes Community Counselling and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site, your violation of these Terms, or your violation of any rights of another party.

11. Termination

We may terminate or suspend your access to the Site immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Site will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in San Joaquin County, California. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

13. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page. For material changes, we may also notify you by email or by posting a prominent notice on our Site. Your continued use of the Site after any changes indicates your acceptance of the modified Terms. We encourage you to review these Terms periodically.

14. Contact Us

If you have any questions about these Terms of Service, please contact us: