Accessibility Statement
Our commitment to inclusive design
Quail Lakes Community Counselling is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards to ensure we provide equal access to all users.
Conformance Status
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
While we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking solutions that will bring all areas of our site up to the same level of accessibility.
Accessibility Features
Our website includes the following accessibility features:
Navigation & Structure
- Skip navigation link to jump directly to main content
- Consistent navigation across all pages
- Descriptive page titles that indicate content and site name
- Logical heading hierarchy (H1, H2, H3)
- Semantic HTML elements (nav, main, footer, article)
Visual Design
- Sufficient color contrast between text and backgrounds
- Text can be resized up to 200% without loss of functionality
- Focus indicators visible on interactive elements
- No content flashes more than three times per second
- Responsive design that works on various screen sizes
Images & Media
- Alternative text (alt text) on informative images
- Decorative images are hidden from screen readers
- Icons paired with text labels where possible
Forms & Inputs
- Form fields have associated labels
- Error messages are clearly identified
- Required fields are indicated
- Instructions provided where needed
Interactive Elements
- Buttons and links have descriptive text
- Social media links include aria-labels
- Mobile menu toggle is keyboard accessible
Known Limitations
Despite our best efforts to ensure accessibility of our website, there may be some limitations. We are actively working to address the following known issues:
AI Chatbot
Our AI-powered chatbot may have limited screen reader support for dynamically generated responses. We recommend contacting us directly if you have difficulty using the chatbot.
Third-Party Content
Some third-party integrations, such as our appointment booking system (SimplePractice), have their own accessibility features and limitations. We have selected providers that prioritize accessibility but cannot guarantee their full compliance.
PDF Documents
Some older PDF documents on our site may not be fully accessible. If you need information from a PDF in an alternative format, please contact us.
Compatibility with Assistive Technologies
Our website is designed to be compatible with the following assistive technologies:
- Screen readers (such as NVDA, JAWS, VoiceOver)
- Screen magnification software
- Speech recognition software
- Keyboard-only navigation
Our site works best with recent versions of Chrome, Firefox, Safari, and Edge browsers.
Need Help?
If you encounter any accessibility barriers on our website, we want to help. Here are some options:
Alternative Formats
If you need information from our website in an alternative format (such as large print, audio, or Braille), please contact us and we will do our best to accommodate your needs.
Booking Assistance
If you have difficulty using our online booking system, please call us directly at (209) 954-1311 and we will be happy to assist you with scheduling an appointment.
Feedback
We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please let us know:
We try to respond to accessibility feedback within 5 business days.
Continuous Improvement
We are committed to continuously improving the accessibility of our website. We regularly review our site using automated accessibility testing tools and manual testing with assistive technologies. As web accessibility standards evolve, we will update our practices accordingly.
Learn More
For more information about web accessibility:
This accessibility statement was last updated on February 2, 2026.