Privacy Policy

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Create an account: Name, email address, phone number, and password
• Register for group sessions: Name, email address, and session preferences
• Subscribe to our newsletter: Email address and topic preferences (e.g., anxiety, depression, grief, relationships, parenting)
• Use our chatbot: Questions you ask and information you share during conversations
• Complete our therapist matching questionnaire: Your concerns, therapy format preferences, scheduling preferences, and therapist preferences
• Submit feedback: Ratings and comments about group sessions you've attended
• Apply for a position: Resume, cover letter, and professional information

Information Collected Automatically

When you visit our Site, we automatically collect certain information:

• Device information: Browser type, operating system, device type
• Usage data: Pages visited, time spent on pages, links clicked
• Location data: General geographic location based on IP address
• Referral data: How you arrived at our Site (e.g., search engine, social media, direct link)
• Marketing attribution: UTM parameters that help us understand which campaigns directed you to our Site

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services, including group session registrations
• Send you newsletters and updates about topics you've subscribed to
• Notify you about group sessions that match your interests
• Respond to your inquiries through our chatbot
• Help match you with appropriate therapists based on your preferences
• Process your account registration and manage your profile
• Improve our website and services based on usage patterns
• Analyze the effectiveness of our marketing campaigns
• Detect and prevent fraudulent or unauthorized activity
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who help us operate our website and deliver services (see Section 4 for details).
• Legal Requirements: We may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for other purposes with your explicit consent.

4. Third-Party Services

We use the following third-party services to operate our website:

5. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use them.

How We Use Cookies and Similar Technologies

• Essential Storage: We use your browser's local storage to keep you logged in (authentication tokens) so you don't have to sign in on every page.
• Session Storage: We temporarily store information like your therapist matcher responses and marketing attribution data (UTM parameters) during your browsing session. This data is automatically cleared when you close your browser tab.
• Analytics Cookies: Google Analytics sets cookies to help us understand website traffic and usage patterns.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically find these options in the "Privacy" or "Security" section of your browser settings. Note that disabling cookies may affect some functionality of our website, such as staying logged in.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS (HTTPS)
• Secure password hashing (we never store your password in plain text)
• Regular security assessments of our systems
• Limited access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-out of Marketing: Unsubscribe from our newsletters at any time using the link in any email or by visiting your email preferences page
• Data Portability: Request your data in a portable format

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect and how it's used
• The right to delete your personal information
• The right to opt-out of the sale of personal information (note: we do not sell your information)
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information in Section 11.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce our agreements

If you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that a child under 13 has provided us with personal information, we will delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we may also notify you by email or by posting a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: